It offers all the core features of an answering service that we looked for in our review, as well as several useful features that could benefit companies of all sizes and needs. Specialty Answering Service is our best overall pick for answering services because it brings decades of experience across a wide range of verticals to the space.
Go Answer's updated pricing plans will be taken into account during our next full review update of the call center category. When we updated this category in June, we noted that Go Answer's pricing started at $110 per month for a package of 100 minutes.
July 2020: Go Answer's pricing plans now start at $50 per month. The app can also be used for customer relationship management (CRM), as it can track caller names, phone numbers, order numbers, and additional notes. Users can access reporting metrics about their call center or answering service activity, such as the total number of inbound calls, the average ring time before answer, and the average talk time. The mobile app works with both iOS and Android devices, displaying information about account activity in real time. March 2021: Go Answer recently unveiled a mobile application called AlwaysOn. Custom plans are available for businesses with unique needs or fluctuating call volumes.
Inbound services include helpdesk services, order taking, a customer hotline and simple answering services. Go Answer is available 24/7/365 and claims its agents will answer every call within the first three rings. There are no cancellation fees if you choose to close out your account.
If your volume goes up or down from month to month, you can upgrade or downgrade your plan as needed for no extra charge. There is no call volume or monthly invoice minimum, nor any long-term contracts. It is a transparent company that posts its pricing plans online, which isn't a given in the industry. Go Answer offers a wide range of services and multiple plans that are suitable for all call volumes.